Messaging Policy

1. Purpose

At Front Porch Community Acupuncture, we value open communication and strive to provide convenient and secure ways for our patients to reach us. This Messaging Policy outlines how we handle electronic communications, including text messages, emails, and other digital interactions.

2. Types of Communication

We may use messaging to:
✅ Confirm, reschedule, or remind you about appointments
✅ Share important clinic updates or closures
✅ Provide follow-up care instructions (when applicable)
✅ Offer educational content or wellness tips
✅ Respond to patient inquiries during business hours

3. Patient Responsibilities

Confidentiality: While we take precautions to keep your information secure, text messages and emails are not considered HIPAA-secure communication. Please avoid sharing sensitive personal health information through these channels.
Timely Responses: If you do not receive a reply within 24 business hours, please call our clinic for urgent matters.
Opt-Out Option: You may opt out of non-essential messaging at any time by replying STOP to text messages or unsubscribing from emails.

4. Business Hours & Response Times

We respond to messages during normal business hours.
Messages received outside business hours will be addressed on the next business day.
For urgent health concerns, please call us directly or seek emergency care.

5. Marketing & Promotional Messages

Patients may receive occasional messages about special promotions, events, or wellness tips.
You may opt out at any time by replying STOP or updating your preferences.

6. Privacy & Security

We do not share, sell, or distribute your phone number or email address to third parties.
All electronic communications are subject to our Privacy Policy.

7. Changes to This Policy

Front Porch Community Acupuncture reserves the right to update this Messaging Policy at any time. Any updates will be posted on our website.

📩 Questions? Contact us at frontporchacupuncture@gmail.com or call 912-226-6888 for more details.